iA Mobile
Available for the products below
Group insurance
- Submit your group insurance claims
- See your most recent claims
- Check your prescription drug coverage
- Find out about your health care providers
- Use your group benefit card
Group savings and retirement
- Monitor your group retirement savings
- Find out how your investments are performing
- Find out if you are on track to reach your retirement goal
- Make sure that your investment asset mix still matches your investor profile
Individual retirement saving plans
- NEW | Contribute to your RRSP or TFSA
- Quickly access your financial information anytime you like
- View your investment balance
- See your personal rates of return for each contract
- Consult your electronic documents
Looking for your other iA products?
FAQ
Who can use this application?
This mobile application is secure. Only authorized iA Financial Group clients have access to it using a confidential username and password.
What is My Client Space?
My Client Space is a secure website for iA Financial Group (Industrial Alliance Insurance and Financial Services Inc.) clients. The content and information it contains and transmits are protected and that access to it is controlled. It can be accessed through the iA Financial Group website at ia.ca or from your dedicated site.
Do I have to read and accept the terms of use?
Yes. The terms of use set out the conditions that apply to transactions carried out using My Client Space and the mobile application. Therefore, it is important that you read them carefully. The terms of use will appear once you have chosen your new password on My Client Space. By clicking on the “I agree” button, you agree to be bound by the terms of use, which then allows you to access My Client Space and the mobile application.
Did you forget your access code?
You can retrieve your username online by clicking on the “Need help?” link, located on the login page. You will need to enter the email address linked to your account.
Have you forgotten your password?
You can request a new password online by clicking on the “Need help?” link, located on the login page. You will need to enter your username and answer a few questions. This will allow us to verify your identity and help us protect the confidentiality of your information. If we are able to identify you correctly, you will be able to access My Client Space and the mobile application again right away.
Is your access locked?
You are entitled to three attempts during the authentication. To protect yourself, if these 3 attempts fail, your access is locked. To unlock it you will need to identify yourself on My Client Space and answer a few questions.
Do you need extra help?
Unable to log in ? Please contact the Help Desk.
Toll free: 1 888 666-8173
Business hours: We are open seven days a week, 24 hours a day.
First time logging in?
You must have an active My Client Space username in order to log in. If you do not have an active My Client Space username, please go to My Client Space to register for a new username or activate your existing username by choosing a new password and providing answers to your secret questions.